How often do I receive service? It’s your choice. We can service your yard once or twice a week depending on where you reside.
Do you offer One-Time only Clean-up? Yes, we do. This is a great option if you are having a party, hosting a wedding, selling or buying a home. Special rates apply. Check them out on our price page.
Do I have to sign a contract? There are no long term contracts to sign. We will ask you to sign a general release prior to the start of service. This gives us permission to be on your property and provides you with our basic policies for service. You may cancel or suspend service at any time.
How will I be billed? For a first time visit with accumulation, or a one time visit, payment is due once we have completed clean-up that day. For those with regular service, you will receive an invoice on the 20th of each month. Payment is due by the 1st of the following month. Late fee $10.00 Returned check fee $35.00
Do I have to be home when you service my yard? We prefer to meet all customers prior to the first time we service you so we can get acquainted with your pets and discuss your specific needs; however, it's not necessary. In your absence, gates need to be unlocked so we can get into your yard. (We have zero hurdling ability!)
What happens if you can’t get into my yard? The first time, we’ll waive the charges for that day and contact you to resolve the issue. Any future occurrences you will be charged regular fees.
Can my dog(s) be in the yard when you service it? We’re dog lovers and meeting new dogs is a perk. As long as your dog is friendly and is okay with strangers, we love to have some company while we work. If not, we will ask you to keep him or her restrained while we are in their space.
Will the technician close my gate? It is our #1 priority. Upon leaving we shut the gate and even tug on it to be sure it is closed.
Will you service my yard during all types of weather? We work rain or shine. However, heavy, sustained downpours may cause a delay in service. We will do our very best to make up the missed work the same week. If we can not make up the work that week, we will pick up the extra poop on your next visit. Since it will require double the pick-up, charges will apply for the prior week missed. We will not work in hurricanes, tropical storm warnings, lightning, or severe thunderstorms. You do get charged, as we will try to make up the missed work that same week. If we can not make up the work that week, we will pick up the extra poop on your next visit.
What do you do with the poop? We double bag the waste and dispose of it in your garbage can. Should you wish us to take it away, alternatives are available.
How do you protect my dog from catching a disease from another dog? We disinfect our shoes and our tools between yards to ensure we do not spread disease.
Do you offer deodorizer for my lawn? No, we do not. We strive to be friendly to the environment (one of the many good reasons to scoop the poop). Adding any chemicals to your lawn, adds them to the environment. Therefore, we do not offer this service. However, we have noticed, once you remove the source of the odor (poop) the smell typically goes away.
How can I start up service? It’s easy and can be done over the phone, in most instances. We are gone throughout the day servicing your neighbors, so please leave a message. We will return your call within 24 hrs.
If you have a question we have not addressed, please contact us directly to discuss one on one at 954-579-6377. We’ll call you back as soon as our schedule allows.